Company Name: Chongqing Songchang Technology Co., Ltd.
Contact: Manager Zhou
Address: Building 13, Jieshi Industrial Park, Banan District, Chongqing City
“松昌”实验室家具、办公家具的客户承诺：从工程验收合格并交付之日起，为客户提供 至少壹 年 的 质保期，终身维护 服务 。 Chongqing Songchang Technology Co., Ltd. strictly adheres to the principles of quality first and reputation first, and promises to customers who use "Songchang" laboratory furniture and office furniture: from the date of engineering acceptance and delivery, provide customers with at least One year warranty and lifetime maintenance services .
Our company has set up a project after-sale service team, and the team arranges someone to take charge. 6个月对甲方进行一次回访，在收到甲方有关售后服务的要求，电话或传真后，在2小时内向客户告知维修人员到达现场出处理，确保产品正常工作，并在8小时内解决问题（如在8个小时内无法解决提供备用产品，使甲方能够正常使用）。 At the beginning of product use, we send someone to provide service guidance, explain the product's use function and maintenance details, and guarantee to return to Party A every 6 months during the use process . After receiving Party A's request for after-sales service, call or After the fax, inform the customer within 2 hours of the maintenance personnel arriving at the site for processing, to ensure that the product works normally, and to resolve the problem within 8 hours (such as failure to provide a spare product within 8 hours to enable Party A to use normally).
其进行一次 全面的检修和保养。 After the warranty period expires, our company will carry out a comprehensive inspection and maintenance of the product in accordance with the repair and maintenance procedures of the product . Our company visits the goods provided to Party A on a regular basis every six months, and provides timely and necessary repairs. It only charges the cost of materials, does not charge other costs such as repair man-hours, and performs life-long maintenance services.
If the customer wants to rearrange the furniture, we can provide disassembly services. Service hours and procedures and service quality management measures are consistent with the warranty period.
Spare parts, consumables and other service commitments: When the product is delivered for use, we will provide users with a certain number of consumables for free.
After our company signs the contract, we will provide the customer with a complete floor plan.
After the delivery is completed, if Party A needs to make up an order or a small piece of goods, our company will still provide the bulk order price.
We provide product technology and business consulting services to Party A for free.
2名技术人员进行有关安装和使用的培训，并提供有关资料。 After the acceptance of the goods, our company will send 2 technicians for free to provide training on installation and use, and provide relevant information.
1周的时间内，对每一个使用者提供咨询服务，并根据不同的要求对实验室家具进行免费的调试。 The technicians will provide consulting services to each user within one week, and perform free commissioning of laboratory furniture according to different requirements.